Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

•       Full name, company name, and job title

•       Email address, phone number, and mailing/service address

•       Pickup and delivery addresses and instructions

•       Type and description of items being couriered (e.g., medical specimens, legal documents)

•       Payment and billing information

•       Any communications you send us (emails, contact form submissions, SMS messages)

1.2 Information Collected Automatically

•       IP address and browser/device type when visiting our website

•       Pages visited, time spent, and referring URLs

•       Cookies and similar tracking technologies

•       Delivery location data (used by our Detrack system for real-time tracking)

1.3 Information from Third Parties

We may receive information from business partners, referral sources, or public databases to verify client details or improve service delivery.

2. How We Use Your Information

We use the personal information we collect to:

•       Process and fulfill your courier service requests

•       Send real-time delivery updates and notifications (via Detrack, email, and/or SMS)

•       Manage your account and respond to inquiries

•       Process payments and generate invoices

•       Improve our website, services, and customer experience

•       Comply with applicable laws, regulations, and legal obligations (including HIPAA requirements for medical courier services)

•       Send service-related communications and, where permitted, promotional messages

3. How We Share Your Information

FlexPathPros does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

•       Service Providers: Third-party platforms we use to operate our business (e.g., Detrack for delivery tracking, payment processors, scheduling tools) — all bound by confidentiality agreements.

•       Legal Requirements: When required by law, court order, or government authority.

•       Business Transfers: In the event of a merger, acquisition, or sale of business assets.

•       Safety & Fraud Prevention: To protect the rights, property, or safety of FlexPathPros, our clients, or the public.

Important Notice on SMS Opt-In Data

No mobile opt-in or text message consent will be shared with third parties or affiliates. Your consent to receive SMS messages from FlexPathPros is never sold or transferred.

4. HIPAA & Medical Information

FlexPathPros handles medical documents, lab specimens, and other health-related materials on behalf of covered entities and their clients. We treat all such materials in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Specifically:

•       We maintain physical and operational safeguards for all medical courier runs

•       We do not access, review, or disclose the contents of medical documents

•       Chain of custody is maintained and digitally logged for every medical delivery

•       We enter into Business Associate Agreements (BAAs) with covered entity clients as required

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Delivery records are retained for a minimum of 3 years. Medical delivery records may be retained longer as required by applicable healthcare regulations.

6. Your Rights & Choices

You have the right to:

•       Access the personal information we hold about you

•       Request correction of inaccurate information

•       Request deletion of your personal data (subject to legal and operational requirements)

•       Opt out of marketing communications at any time

•       Opt out of SMS messages by replying STOP at any time

To exercise any of these rights, contact us at: admin@flexpathpros.com

7. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and user experience. These may include session cookies, analytics cookies, and preference cookies. You may disable cookies through your browser settings; however, some website features may not function properly without them.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include secure account access controls, encrypted communications, and restricted access to sensitive data. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Detrack client portal). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Part 2: SMS Terms of Service

Text Message Communication Policy

These SMS Terms of Service govern your consent to receive text messages from FlexPathPros. By providing your mobile phone number and opting in, you agree to the following terms.

1. Consent to Receive SMS Messages

By providing your mobile phone number to FlexPathPros and agreeing to receive text messages, you consent to receive SMS communications from FlexPathPros, including:

•       Transactional messages: Delivery confirmations, pickup notifications, real-time status updates, and proof of delivery alerts

•       Informational messages: Account updates, scheduling confirmations, and service-related notifications

•       Customer service messages: Responses to inquiries submitted via text

Consent Statement (Required for TCR Registration)

By providing your phone number and submitting our contact or service request form, you consent to receive transactional and informational SMS messages from FlexPathPros. You agree to receive these types of messages from us. Message frequency varies based on your delivery activity.

2. Types of Messages Sent

FlexPathPros may send the following types of SMS messages:

Message Type

Examples

Frequency

Transactional

Pickup confirmed, courier en route, delivery completed, POD received

Per delivery event

Informational

Account setup confirmation, scheduling updates, policy changes

As needed

Customer service

Replies to your text inquiries, delivery exception notices

As needed

3. Standard Disclosures

By opting into SMS communications from FlexPathPros, you acknowledge and agree to the following standard disclosures:

•       Reply STOP to opt-out of all future SMS messages from FlexPathPros at any time.

•       Reply HELP for customer support or assistance with your messages.

•       Message & data rates may apply based on your carrier plan.

•       Messaging frequency may vary depending on your service activity.

•       Visit www.flexpathpros.com/privacy to view our Privacy Policy and full Terms of Service.

4. How to Opt In

You may opt in to receive SMS messages from FlexPathPros by:

•       Submitting your phone number on our website contact or service request form and checking the SMS consent box

•       Providing your phone number to a FlexPathPros team member during account setup and verbally or in writing consenting to receive texts

•       Texting START to our designated business number

5. How to Opt Out

You may opt out of SMS messages at any time by:

•       Replying STOP to any text message from FlexPathPros

•       Emailing us at admin@flexpathpros.com with your phone number and request to unsubscribe

•       Contacting our dispatch team directly

After opting out, you will receive one final confirmation message. You will not receive further SMS messages unless you opt back in.

6. No Third-Party Sharing of SMS Consent

No mobile opt-in or text message consent will be shared with third parties or affiliates. Your agreement to receive SMS messages from FlexPathPros is solely between you and FlexPathPros. We do not sell, transfer, or share your SMS opt-in status with any outside parties.

7. Supported Carriers

SMS messages are supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary. FlexPathPros is not responsible for delays or failures in SMS delivery caused by your carrier.

8. Limitation of Liability

FlexPathPros is not liable for any delays, failures, or errors in SMS transmissions beyond our reasonable control. Message delivery is subject to carrier and network conditions.

9. Changes to SMS Terms

We reserve the right to modify these SMS Terms of Service at any time. Changes will be posted on our website at www.flexpathpros.com. Continued use of our SMS services after changes are posted constitutes your acceptance.