Terms & Conditions

1. Description of Services

FlexPathPros provides medical and professional document courier services, including but not limited to the transport of:

•       Medical documents, lab specimens, pathology samples, and patient records

•       Legal filings, contracts, and executed agreements

•       Mortgage and title documents, closing packages, and loan files

•       Corporate correspondence and confidential business records

Service Limitation — Please Read

FlexPathPros does NOT transport machinery, equipment, electronic devices, people, animals, controlled substances, or hazardous materials beyond standard medical specimens. Any request involving excluded items will be declined, and FlexPathPros reserves the right to terminate service immediately if undisclosed items are submitted for delivery.

2. Eligibility & Account Responsibility

By using our services, you represent that:

•       You are at least 18 years of age

•       You are authorized to enter into a binding agreement on behalf of yourself or your organization

•       All information you provide is accurate, complete, and current

•       You will maintain the confidentiality of any account credentials and notify us immediately of unauthorized use

3. Service Requests & Scheduling

3.1 Placing a Request

Service requests may be submitted via our website, phone, or email. All requests are subject to availability and our confirmation. A request is not confirmed until you receive written or electronic confirmation from FlexPathPros.

3.2 Cancellations

Cancellations must be made at least 1 hour before the scheduled pickup time. Late cancellations or no-shows may be subject to a cancellation fee. FlexPathPros reserves the right to cancel any service request that violates these Terms.

3.3 Recurring Routes

Clients with standing or recurring delivery routes must enter into a separate service agreement. Scheduled routes may be modified or discontinued with 48 hours notice from either party.

4. Client Responsibilities

As a client using FlexPathPros services, you agree to:

•       Ensure all items submitted for delivery are properly packaged, labeled, and sealed

•       Accurately disclose the nature of all items being couriered — including any special handling requirements

•       Ensure a responsible person is available at both the pickup and delivery location at the scheduled time

•       Comply with all applicable laws and regulations governing the materials you submit for transport

•       Not submit any items that are prohibited, illegal, hazardous beyond standard lab specimens, or excluded from our services

•       Maintain valid contact information on file with FlexPathPros at all times

Medical Specimen Clients

Clients submitting medical specimens are solely responsible for proper collection, containment, and labeling in accordance with their laboratory's protocols. FlexPathPros maintains chain of custody during transport but is not responsible for specimen integrity issues arising from improper collection or packaging.

5. Payments & Billing

5.1 Fees

Service fees are communicated prior to each delivery run. By confirming a service request, you agree to pay the quoted fee. Rates may vary based on distance, urgency, package type, and any applicable surcharges.

5.2 Payment Terms

Payment is due upon invoicing unless otherwise agreed in writing. FlexPathPros accepts payment via the methods listed on our website. Late payments may be subject to a 1.5% monthly interest charge.

5.3 Disputed Charges

Any billing disputes must be submitted in writing within 7 days of the invoice date. Disputes submitted after this window may not be honored.

6. Limitation of Liability

Important — Please Read Carefully

This section limits FlexPathPros’ liability. By using our services, you acknowledge and agree to these limitations.

To the maximum extent permitted by applicable law:

•       FlexPathPros is not liable for indirect, incidental, consequential, special, or punitive damages arising from use of our services

•       Our total liability for any claim arising out of or relating to a specific delivery shall not exceed the service fee paid for that delivery

•       We are not responsible for delays caused by traffic, weather, carrier conditions, or other factors beyond our reasonable control

•       We are not liable for the contents of sealed packages where the nature of the contents was not disclosed to us

•       We are not responsible for damage to items that were improperly packaged by the client

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

7. Indemnification

You agree to indemnify, defend, and hold harmless FlexPathPros, its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of our services; (b) your violation of these Terms; (c) any items you submitted for delivery; or (d) your violation of any applicable law or third-party rights.

8. HIPAA Compliance

For clients who are HIPAA covered entities or business associates, FlexPathPros operates as a business associate with respect to the transport of Protected Health Information (PHI). We will enter into a Business Associate Agreement (BAA) upon request. Our obligations under any BAA are incorporated into these Terms.

•       FlexPathPros does not access, review, or use PHI for any purpose other than performing the requested delivery

•       We maintain appropriate physical and administrative safeguards for all medical deliveries

•       We will report any security incidents involving PHI to the covered entity within the timeframe required by applicable law

9. Intellectual Property

All content on the FlexPathPros website — including text, graphics, logos, images, and software — is the property of FlexPathPros and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.

10. Third-Party Services

Our services integrate with third-party platforms including Detrack (delivery tracking), payment processors, and scheduling tools. Your use of those platforms is governed by their respective terms of service. FlexPathPros is not responsible for the performance, availability, or data practices of third-party services.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or our services shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You waive any right to participate in a class action lawsuit or class-wide arbitration against FlexPathPros.

12. Termination of Services

FlexPathPros reserves the right to suspend or terminate your access to our services at any time, with or without notice, if we determine you have violated these Terms or if we discontinue the relevant service. You may also stop using our services at any time. Outstanding payment obligations survive termination.

13. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify active clients.

14. Entire Agreement

These Terms, together with our Privacy Policy, SMS Terms of Service, Cookie Policy, and any applicable service agreements, constitute the entire agreement between you and FlexPathPros regarding your use of our services and supersede all prior agreements or understandings.